Privacy Policy

Last updated: April 11, 2026

Freezaro operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a tailored shopping experience (the “Services”). Freezaro Store is powered by Shopify technology, which enables us to offer you the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit and use the Services, make purchases through them, or otherwise communicate with us. In case of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you are familiar with this Privacy Policy and understand the rules for collecting, using, and disclosing your data described herein.

Personal information we collect and process

When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you. Personal information does not include information collected anonymously or information that has been anonymized in a way that prevents your identification or linkage to you. We may collect or process the following categories of personal information, including inferences drawn from them, depending on how you use the Services and where you reside, and to the extent permitted or required by applicable law:

• Contact details include your name, address, billing address, shipping address, phone number, and email address.
• Financial data includes credit card numbers, debit card numbers, and financial account numbers, payment card data, financial account data, transaction details, payment methods, payment confirmations, and other payment data.
• Account information includes your username, password, security questions, preferences, and settings.
• Transaction information includes items you view, add to your cart, add to your wish list, purchase, return, exchange, or cancel, as well as past transactions.
• Communications with us include information provided in communications with us, e.g., when you send an inquiry to customer service.
• Device information including information about the customer's device, browser, or network connection, IP address, and other unique identifiers.
• Usage information including information about the customer's interaction with the Services, including how and when they use or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use our Services, communicate with us, or otherwise provide us with personal information.
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From service providers including when we partner with them to operate certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third-party companies

How we use your personal information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

• Providing, customizing, and improving the Services. We use your personal information to provide the Services, including to fulfill the contract with you, process payments, fulfill orders, remember your preferences and products you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and maintain your account, organize shipping, enable returns and exchanges, allow you to post reviews, and create personalized shopping experiences, for example, by recommending products related to your previous purchases. This may include using your personal information to personalize and improve the Services.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text messages, or traditional mail, and to display online advertisements promoting products or services on our Services or other websites, including based on items purchased or added to your cart or other activities you perform on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, ensure secure payments and purchases, detect and investigate potentially fraudulent, illegal, dangerous, or malicious activities, and take appropriate action to combat them, as well as to protect public safety and ensure the security of our services. If you choose to use the Services and register an account, you will be responsible for ensuring the security of your account credentials. We strongly advise against sharing your username, password, and other authentication data with anyone.
• Communication with you. We use your personal information to provide you with customer service, answer your questions, provide you with effective services, and maintain a business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to legitimate legal processes, including requests from law enforcement or government agencies, and to conduct investigations or participate in evidentiary proceedings in civil matters, potential or actual litigation, or other contentious proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

Under certain circumstances, we may disclose your personal information to third-party companies for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

• In the case of Shopify, we may disclose data to vendors and other third-party companies that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, fulfillment, and shipping).
• In the case of business and marketing partners to provide marketing services and present you with advertisements. For example, we use Shopify to provide personalized ads through third-party services based on your online activity across various merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy notices. Depending on your place of residence, you may have the right not to share your information for the purpose of displaying personalized ads and marketing based on online activity across different merchants and websites.
• When you instruct us to disclose specific information to third-party companies, request it, or consent to it, for example, for product shipping or in connection with the use of social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy to fulfill obligations under applicable law (including in response to subpoenas, search warrants, and similar requests), enforce applicable terms of service or policies, and protect and defend the Services, our rights, your rights, or the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services, for the purpose of providing and improving them. Information provided as part of the Services will be transferred and shared with Shopify, as well as third-party companies, which may be located in countries other than your country of residence, for the purpose of providing services to you. Furthermore, to secure, develop, and improve our business, we use certain advanced Shopify features that include data and information obtained from your interactions with our Store, other merchants, and the Shopify platform. To provide you with these advanced features, Shopify may use personal information collected during your interactions with our Store, other merchants, and the Shopify platform. In such circumstances, Shopify is responsible for processing your personal information, including responding to your requests regarding the exercise of your rights related to the use of your personal information for these purposes. To learn more about how Shopify uses personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your place of residence, you may exercise applicable rights regarding your personal data here: Link to Shopify privacy portal.

Third-party websites and links

The Services may contain links to websites and other online platforms operated by third-party companies. If you navigate to websites not affiliated with us or not controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee or are responsible for the privacy or security of such websites. This includes, but is not limited to, the accuracy, completeness, and reliability of information found on these sites. Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of these third-party platforms without restriction on its use by us or the third party. Our inclusion of such links does not, by itself, imply endorsement of the content on such platforms or of their owners or operators, except as explained in the Services.

Children's data

The Services are not intended for use by children. We do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge of "sharing" or "selling" (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Your data security and retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you transmit to us may not be secure during transmission. We advise against using insecure channels to transmit sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need this information to operate your account, provide Services to you, meet legal requirements, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on your place of residence, you may have all or some of the following rights related to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may reject your request to the extent permitted by law.

• Right to access/information. You may have the right to access the personal information we hold about you.
• Right to deletion. You may have the right to request the deletion of personal information we hold about you.
• Right to correction. You may have the right to request the correction of inaccurate personal information we hold about you.
• Right to data portability. You may have the right to obtain a copy of the personal information we hold about you, and to request its transfer to a third party in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you can unsubscribe from receiving them at any time using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may still send you non-promotional emails, for example, regarding your account or orders you have placed.

You can assert any of these rights where indicated in the Services or using the contact details below. To learn more about how Shopify uses your personal information and the rights you may have, including rights related to Shopify's data processing, please visit https://privacy.shopify.com/pl.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before fulfilling your request, in accordance with applicable law. In accordance with applicable regulations, you may authorize a representative to submit requests on your behalf to exercise your rights. Before we accept such a request made by a representative, we will require proof that they have been authorized by you to act on your behalf, and we may also ask you to directly confirm your identity. We will respond to your request within the timeframe provided by applicable regulations.

Complaints

If you have any complaints regarding how we process personal data, please contact us using the contact details below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. A list of relevant data protection supervisory authorities in the EEA can be found here.

International data transfers

We may transfer, store, and process your personal information outside of your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized data transfer mechanisms, such as the European Commission's standard contractual clauses or equivalent agreements issued by the relevant supervisory authority in the United Kingdom, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and notify you of changes in accordance with applicable legal requirements.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please contact us by phone, email at freezaroshop@gmail.com, or mail at Orlikowo, Orlikowo, 18-420, PL. In accordance with applicable data protection laws, we are the controller of your personal information.